Ｑ：Your personal device cannot find anyX Box.
Ａ：Please switch off the anti-virus software or firewall to avoid unnecessary interference
        during the installation.

Ｑ：Software fails to install.
Ａ：Make sure your PC/Laptop runs Windows 2000, Windows XP or Windows Vistas and meet
        computer system requirement as specified in the User Manual.

Ｑ：anyX Box cannot be switch off.
Ａ：Press and Hold the power button for 3 seconds to switch off anyX Box completely.

Ｑ：The Green Indicator (power light) is not on.
Ａ：Please make sure power adaptor has been fasten to the electrical outlet.

Ｑ：The Blue Indicator (data transmission light) is not on.
Ａ：The Blue Indicator is only active when there is data transmission.

Ｑ：The Amber Indicator (network activity light) is not on.
Ａ：Please make sure the Ethenet cable is properly connect to anyX Box.

Ｑ：Image without sound
Ａ：Please make sure the volume setting is not at the lowest level on the TV player and
        computer device.

Ｑ：No Image and Sound
Ａ：．Please make sure the A/V Cable Coaxial Cable is connected to anyX Box.
　　．Please go to Player > Select TV/AV > Change the signal

Ｑ：Why the image and sound quality are not good enough?
Ａ：．Please open anyX TV Player. Go to Player > Stream Setting > and enable Auto
            Bandwidth. Then run TV Player again.
　　．Please check your Internet speed whether it is under the requirement or not.

　
Ｑ：Why dose the image suddenly freeze, look blurry or sluggish? How can I avoid it?
Ａ：．Please check your internet upstream speed. If the Bandwidth is low, it would affect the
            performance.
　　　Please open anyX TV Player. Go to Player > Stream Setting > and enable Auto
            Bandwidth; go to Player > Stream Setting > Video > adjust to Smooth
　　．The power saving feature of some WiFi network equipment will affect the quality of the
            image. Therefore, please disable the power saving feature of your WiFi network
            equipment.

Ｑ：If the image becomes blocky?
Ａ：It might be influenced by the image compression. This is not breakdown if anyX Box.

Ｑ：No colour, or poor colour quality
Ａ：．It might be caused by Internet bandwidth. Please assure upstream speed meets product
            requirement.
　　．Please make sure the A/V Cable or Coaxial Cable is correctly attached to anyX Box.


Ｑ：Image is distorted
Ａ：Make sure the device of video graphic card has been updated.

 
Ｑ：I cannot watch any TV channel, for instance, no image is still.
Ａ：．Please make sure the cable of your A/V Cable or Coaxial Cable is connected to anyX Box.
　　．You can try switching to different channels and check the upstream speed as it might be
            affected by the speed of data transmission.
　　．Contact cable TV provider and make sure your local system is good.

Ｑ：Why there are stripes, double visions, or white/dark spots when watching TV
         programming?
Ａ：．Please make sure your A/V Cable or Coaxial Cable is connected properly to anyX Box.
　　．Make sure your TV antenna is not damaged, and work properly.
　　．Please keep the A/V Cable or Coaxial Cable away from any power adaptor.

Ｑ：There is no image from the connected A/V equipment, ie DVD player, VCR, Monitor
         Camera ect.
Ａ：．Please make sure your A/V equipment, A/V Cable or Coaxial Cable is well-connected;
            and operating correctly.
　　．Make sure your equipment is power on.

Ｑ：The monitoring camera cannot focus properly.
Ａ：If the image is blurry, please change the setting and re-focus it again.


Ｑ：Cannot find the files after recording
Ａ：If you would like to watch the files after recording, please go to TV Player,
　　Select Player > Recording Setting > Record Path > the default is
        C:// Program Files / anyX / TVPlayer

Ｑ：You cannot connect anyX Box from outside but at home.
Ａ：．Please make sure your anyX Box is Internet-connected.
　　．Has your anyX Box connected to the router, and both device are powered on.
　　．Please make sure your proxy server has been set up correctly.
　　．anyX's operation might be interfered by fire wall software or an anti-virus software. 
　　　 Please re-check the setting.

Ｑ：You cannot connect anyX Box from outside but at home.
Ａ：The network setting in your company could limit the performance.

Ｑ：Disconnect to anyX  Unexpectedly.
Ａ：．Please confirm whether you have install the anyX software properly.
　　．Most of time, anyX's operation might be interfered by firewall software.
　　　Please re-check your firewall setting.s
　　．Problem with your Internet connection can cause disconnection suddenly.
　　　Please make sure the network is working correctly.

Ｑ：anyX Box failed to perform when I try to upgrade firmware, how should I do?
Ａ：Please make sure your network connection is properly connected.
　　You can try to unplug power adapter from anyX Box and re-plug it, then try to update
        firmware again.

　　If your anyX Box do not have any response, please contact customer service for further
        assistant.